Transparency, Honesty, and Trust
This privacy policy sets out how The Lombok Travel handles any personally identifiable information that you make available to us whilst using our website. Transparency, honesty, and trust are at the heart of our business values. We believe that your data should be handled with the same care we apply to designing your trips.
Should we ask you to provide any information by which you can be identified when using this website, you can rest assured that it will only be used in accordance with this privacy policy. This policy was last revised on November 22, 2025.
We collect information from you through our online enquiry form, over the phone, and via email. We may collect the following personally identifiable information in order to communicate with you:
To reserve flights, villas, and tours, we may eventually need to collect:
Sensitive Data: We avoid asking for sensitive personal information (racial background, political standing, religious beliefs) unless absolutely necessary for specific cultural tours or dietary needs (e.g. Halal/Kosher meals).
The information we collect is the minimum amount necessary to prepare a bespoke travel itinerary and make essential reservations on your behalf.
Your information is stored for internal record keeping on our secure servers. We do not rent, sell, or share your personal information with third-party organizations for marketing purposes. Your data is never given to advertisers.
A cookie is a small text file added to your computer’s hard drive. We use cookies to provide you with a better website experience. A cookie does not give us access to your hard drive or any personally identifiable information about you.
You can choose to decline cookies within your web browser settings, though this may prevent you from taking full advantage of the website.
You have the right to request a copy of the information we hold about you. If you believe any information we are holding is incorrect or incomplete, please write to us as soon as possible. We will promptly correct any information found to be incorrect.
If you would like your profile removed and would no longer like to be contacted by The Lombok Travel, please send a request to our data privacy team.
For any privacy-related inquiries, please contact us at: